Privacy Policy

Effective Date: October 18, 2026
Company Entity: NEUSOL ENERGY PRIVATE LIMITED
Registered Office: Ground Floor, 5-37-47, Sai Baba Complex, 4/7 Lane, Brodipet, Guntur - 522002, Andhra Pradesh, India

1. Introduction & Commitment

At NEUSOL ENERGY PRIVATE LIMITED ("NEUSOL ENERGY", "we", "our", or "us"), we prioritize the security, confidentiality, and integrity of your personal information. As an authorized engineering procurement and construction (EPC) solar company and Platinum Certified Enphase Partner, we adhere to strict standards of transparency.

This Privacy Policy explains how we collect, use, process, and safeguard the information you provide when using our website (www.neusolenergy.com), requesting a solar site assessment, using our solar savings calculator, or submitting after-sales support tickets.

2. Information We Collect

In order to provide custom solar engineering assessments, accurate savings calculations, and grid-connection approvals, we collect the following categories of information:

A. Personal Contact Information

• Full Name, Telephone / WhatsApp Number, and Email Address.
• Property address, installation location, and geographic coordinates for rooftop engineering surveys.

B. Technical & Electrical Assessment Data

• Monthly electricity spending, average kilowatt-hour (kWh) consumption, and power bill attachments.
• Electricity Consumer / Service Number and sanctioned connected load (required for DISCOM net-metering synchronization).
• Rooftop dimensions, orientation, structural type, and shadow profile photographs provided during site assessment bookings.

C. System Telemetry & Operational Data

• System ID, microinverter gateway serial numbers (Enphase Envoy / Gateway, Havells inverters).
• Generation performance, export/import telemetry, and battery state-of-charge data accessed for maintenance and service monitoring.

3. How We Use Your Information

Your personal and technical information is utilized strictly for lawful purposes essential to designing, installing, and servicing your solar system:

• Engineering Simulation & Proposal Design: Sizing your photovoltaic (PV) solar array, specifying microinverters or battery storage capacity, and generating custom financial ROI calculations.
• DISCOM Interconnection & Net-Metering: Preparing and submitting official grid synchronization applications to regional power distribution companies (including APEPDCL, APSPDCL, TSSPDCL, and TSNPDCL) for bidirectional meter sanctioning.
• Government Subsidy Processing: Assisting eligible residential customers in claiming central and state rooftop solar subsidies (such as the PM Surya Ghar: Muft Bijli Yojana national portal).
• Manufacturer Warranty Registration: Registering your microinverters, battery modules, and solar panels with authorized partners (Enphase Energy India, Havells India) to activate full 15-to-25-year equipment warranties.
• Customer Support & Preventive Maintenance: Coordinating field engineering visits, resolving technical tickets, and conducting periodic performance reviews.

4. Information Sharing & Third-Party Disclosure

We never sell, rent, lease, or monetize your personal data to any marketing brokers or third parties.

We only share necessary information with trusted partners strictly required to execute your solar project:

• Electrical Utilities & Regulatory Bodies: State electricity boards (DISCOMs) and statutory inspectors to secure net-metering approvals and CEIG clearances.
• Equipment Manufacturers: Enphase Energy and Havells India for equipment warranty activation, digital gateway commissioning, and firmware updates.
• Statutory Authorities: When required by applicable Indian law, court summons, or regulatory compliance directives.

5. Data Security & Storage

We enforce multi-tiered technical and organizational security controls to protect your data against unauthorized access, loss, or disclosure:

• All website communications and form submissions are encrypted using industry-standard 256-bit SSL/TLS protocol.
• Uploaded power bills and identity verification documents are stored in secure, access-controlled cloud repositories with encryption at rest.
• Access to customer records is restricted strictly to authorized solar engineers and project managers handling your installation.

6. Data Retention Period

Because solar installations represent a 25-year long-term asset, customer contact records, system wiring single-line diagrams (SLDs), and warranty certificates are securely retained for the operational lifecycle of your warranty (15 to 25 years) to ensure seamless after-sales servicing, replacement parts dispatch, and grid compliance records.

7. Your Rights Under Indian Data Protection Laws

In accordance with the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

• Request access to the personal records we hold regarding your solar account.
• Request correction or updating of any inaccurate contact or property information.
• Withdraw consent for marketing communications at any time by contacting our support desk.
• Request the deletion of non-essential records once statutory regulatory retention mandates expire.

8. Cookies & Website Analytics

Our website uses essential and performance cookies to optimize page loading, remember your solar calculator inputs during your session, and analyze general traffic trends through privacy-compliant analytics. You may configure your web browser to reject cookies, though certain interactive calculators may function with limited persistence.

9. Grievance Redressal & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our designated Grievance Officer:

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect advancements in technology, adjustments in state solar net-metering regulations, or statutory amendments. The latest version will always be published on this page with the updated effective date.